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Evaluation of Reform Program of Four State-Owned Banks in Egypt, 2004-2008
El Din, Omneya Sharaf ID 000014
- Publisher
- Maastricht School of Management (MSM)
- Year
- 2019
- URL
- forms.office.com
- Series
- DBA Dissertation
- Keywords
- Banking Sector Egypt Reform Program State-Owned Banks
The study provides a quantitative and qualitative analysis evaluating the restructure program that took place in the Egyptian banks owned by the state within the period of 2004 until 2008. The research targeted the four banks owned by the state: Bank of Alexandria,
Cairo Bank, National Bank and Misr Bank, which as constituted have over 50 % of the total assets of the Egyptian banking sector. The research appraises the effect of the reform program on Egyptian public banks with financial and operational viewpoints from three
different perspectives: managers, employees and clients. In addition to that, the research compared the operation of these four public sector banks to the largest Egyptian private sector banks in terms of assets, loans and branches that brands the bank in the private sector when compared to the other four public sector banks. This comparison was supported especially from the financial point of view. This can be summarized in the major research question as follows: what was the influence, result and feedback of the Egyptian banking reform program on state-owned banks through analyzing their financial, operational and regulatory positions?
To reach a valid and reliable conclusion, the research collected for each bank 14 financial statements and analyzed them in comparison to the largest private bank and two other private banks with different sizes. Moreover, the research carried out four interviews with managers of the four public sector banks; in addition, it also carried out three surveys to measure customer and employee satisfaction after the reform program. This research proposed three hypotheses as the research assumed that there should be a positive connection among the improvements in the bank’s financial position, employees, customer satisfaction and the reform program of the four public banks. Therefore, this research found that there were minimal and slight improvements within the
reform of the four public banks, especially in comparison to the largest private sector bank operating in Egypt and the other two private banks. In conclusion, the research had expected more improvements from the Egyptian banking reform.
Cairo Bank, National Bank and Misr Bank, which as constituted have over 50 % of the total assets of the Egyptian banking sector. The research appraises the effect of the reform program on Egyptian public banks with financial and operational viewpoints from three
different perspectives: managers, employees and clients. In addition to that, the research compared the operation of these four public sector banks to the largest Egyptian private sector banks in terms of assets, loans and branches that brands the bank in the private sector when compared to the other four public sector banks. This comparison was supported especially from the financial point of view. This can be summarized in the major research question as follows: what was the influence, result and feedback of the Egyptian banking reform program on state-owned banks through analyzing their financial, operational and regulatory positions?
To reach a valid and reliable conclusion, the research collected for each bank 14 financial statements and analyzed them in comparison to the largest private bank and two other private banks with different sizes. Moreover, the research carried out four interviews with managers of the four public sector banks; in addition, it also carried out three surveys to measure customer and employee satisfaction after the reform program. This research proposed three hypotheses as the research assumed that there should be a positive connection among the improvements in the bank’s financial position, employees, customer satisfaction and the reform program of the four public banks. Therefore, this research found that there were minimal and slight improvements within the
reform of the four public banks, especially in comparison to the largest private sector bank operating in Egypt and the other two private banks. In conclusion, the research had expected more improvements from the Egyptian banking reform.